Susan was born in Hull and grew up in Manchester, England, where she volunteered in the Citizens Advice Bureau for eighteen years and later with the Probation and Aftercare Service helping battered wives and other disadvantaged people. After completing DSS tribunals Susan became a magistrate, a position she held for twenty years. She is a founder member of Care Concern, a bereavement support group where she trained as a counselor.

Susan and her late husband Pincus came to live in Israel in 2006 to join their children who were already living here Israel.

She was introduced to ESRA on a trip to the Dead Sea. She suggested that ESRA start a Support & Counseling Service which she initiated, developed and has coordinated with great success since 2007. The group has fourteen counselors who have helped tens of individuals.  

In 2013 Susan also initiated the ESRA Recipe Calendar, a fundraising idea, the idea of which she got from England. She headed the Calendar team for several years.